I haven’t received my order yet. What should I do..
We are truly sorry for this inconvenience! If your delivery is delayed, please contact
and we will do our best to locate and send your order!
Do I have to pay customs duties and taxes?
You do not have to pay sales tax, but may be subject to customs duties
depending on order amount and shipping country.
When will you ship my order?
We usually process all orders within 1-2 business days. It may take
additional 1-3 business days for out-of-stock items.
Are your products 100% authentic? Where are they f..
All of our products are 100% authentic and are sourced directly from
I placed an order but did not receive an order or ..
In the event you did not receive an order confirmation, please email us
What is the currency?
All of our products are stated in
US dollar. You may pay using a different currency when you pay with Paypal.
Can I exchange a product?
We do not offer exchanges on any of our products.
What is your return policy?
We truly hope that our customers
will enjoy and love the products they purchased from Kstarmakeup.com. In the event that you don’t like the products
you received, we are here to help.
We take returns on new and
unopened products within 14 days. Any opened or used items will not be offered
refunds or exchanges. We will not be able to refund your original shipping
charges. The purchaser is responsible for any return shipping charges.
*Returning items should be
postmarked by the 14 calendar days from the date of receiving your order. All
returns after 14 calendar days from the date you received the orders will not
be accepted. The purchaser will be responsible for the return shipping fee.
Steps for a refund:
Send us an email at
within 14 days of receipt of your package with your order number, the name
of the product, and reasons for returning your items.
Once we review your return request, we will contact you via email with
your return eligibility.
Where can I find my tracking number?
Once we process your order, your tracking number will be sent to you via
email if you chose the EMS shipping option.
Also, you can go for
one-click tracking visibility.
Is the date printed on your products the expiratio..
Korean cosmetic products have manufacturing date on the products instead of the
expiration date. Normally, the date is
usually followed by the word “제조”, which
means “manufacture” in Korean.
We value our customers and fully understand the
importance of selling fresh cosmetics, so we would never sell cosmetics that
have expired. If you are still unsure about the expiration date of the product
you purchased, feel free to contact us at firstname.lastname@example.org.
When will you ship my order?
All orders usually take 1~3 business days if they are in stock. However, if your order is not in stock, it
may take a few more days to process your order.
How does your shipping work?
We ship out all orders from South Korea via Economy and EMS. In the near
future, we will be offering K-Packet delivery option as well. During the checkout, you can choose the
delivery option that best suits you.
We gladly provide free shipping to U.S. and international orders
Orders below $65 will be charged based on weight. You can check
the shipping fee after you choose your delivery option.
*Economy shipping is the cheapest shipping option. The estimated
delivery time for U.S. orders is 13-30 business days and may take longer due to
international shipping issues.However,
the average time it takes for Economy shipment is 2~3 weeks. There is no
tracking number for Economy.
EMS shipping, which is the most reliable and fastest shipping
option, is not free and will be charged based on the product weight.You can choose your shipping option while you
*EMS delivery time is much faster than Economy and is highly
reliable. The estimated delivery time for U.S. orders is 3-6 business days and
may take longer due to international shipping issues.
tracking number is available.
that we do not guarantee delivery time and will not refund you for delayed
What forms of payment do you accept?
Currently, we are accepting Paypal only. However, more payment options
will be available in the near future!